Common Questions and Their Answers
How am I billed for my usage?
At the close of each month your invoice will be emailed to you. From there,
simply pass it on to your accounts payable department.
Do I have to sign a contract or use
the service for a minimum amount of time?
No. DataFax does not require you to
sign a contract and there is no minimum term that you must be
a DataFax subscriber.
How many MVR requests can I enter
You may enter as many as you would
like. There is no limit to the number of MVRs that can be
What hours of the day and what days
of the week can we request MVRs?
You can request MVRs 24 hours a day, 7
days a week!
It has been nearly 15 minutes since
I requested my MVR. Where is it? What should I do?
Do not request the report again. Typical processing time is 5-15 minutes. However, from time to
time, MVRs may be delayed for a variety of reasons. If the
BMV's system is very busy, our response to you is delayed.
Please phone us if you suspect something is wrong.
I requested an MVR on a person who
I know has a driver's license and DataFax said there was No
Driver Information Available. What should I do?
- Do not immediately request the MVR
- Please remember that DataFax only
has access to records for the state of Ohio.
- The most common error is entering
the driver's license or Social Security number with a transposed digit.
If so, please request the MVR again.
- If the SS# is correct, and have
verified the number with the Ohio Driver, please call
us. We can try to get an MVR for you, but we must
contact the BMV and do a manual search. If this is
the case, please have the driver's full name and
drivers license number available when you call. All
reports that are retrieved from the state, even ones
stating no record available, are billable
transactions for which the state charges.
I requested an MVR but entered the
wrong social security number. Do I have to pay for the MVR that
was a mistake?
Unfortunately, yes. Due to the fact
that charges are incurred with the BMV, even for incorrect inquiries, we must charge for every MVR.
I have received MVR's for drivers
that have 0 points, but the last lines of the MVR reports were
different. One said, "The entries above cover the last 36
months," and the other said "There are no driver
records on file" - Why are they different?
The difference between the two is:
- "No driver records on
file" means the driver has no violations on
record with the BMV.
- "Entries above cover the last
36 months" indicates that the driver has no
points currently and has not had any violations in
within the last 36 months, but at some point in time
beyond 36 months there are violations in the BMV's
database. Also, unfortunately, we are not allowed to
receive any information older than 36 months
regarding the driver.
I received an MVR that shows the
drivers license was suspended and says the person is currently
valid to drive, however, I can't see on the MVR when his license
was reinstated. Is there any way to tell?
The reason this happens is based on the
information that the BMV stores in their computer. For
drivers who had suspensions or revocations prior to Fall of
1989, the reinstatement information will not appear. However,
occurrences after that date should show the date that the
driver's license was reinstated or reissued.
What is the DataFax referral
For every company that lists you as a
referral source when they set up a DataFax account, we will
waive your subscription fee for one month! Please let us know
if you were referred to us by another client, as they are
eligible for a referral bonus!